Policies & Disclaimers

Covid Safety Policies

- All participants in our Game Events and their accompanied humans are required to be fully vaccinated to the highest level of booster legally allowed. Vaccine cards are checked before your entry into our Event Area. 

- Masks must be worn covering the nose and mouth at all times

- Do not come to Illusive if you have been recently exposed to a close person who has Covid, or if you have Covid symptoms. 

Returns/Cancellation Policies

- All sales are final unless the item is returned with receipt and is defective or has hidden damages (excluding clearance which has no returns at all)

- Boxed games with missing pieces will not be accepted for returns, however we will help you get connected to the game publisher to get replacement pieces or a replacement game, depending upon their policy

- If we cancel an event you will be issued a full refund, unless you request Store Credit.

- If you cancel an event before it starts you will be issued Store Credit. You must notify us before the event has begun that you cannot attend in order to receive your Store Credit. Otherwise, you forfeit your fee.  

​Pre-Orders and Special Order Policy

- Full payment is required for Pre-orders and Special Orders.

- Fully paid items will be held for up to 180 days for your convenience. After 180 days they will be returned to our inventory.

​Lost and Found

- We will hold onto non-food items for 30 days.

Code of Conduct For Gamers

- Be respectful of everyone and have fun! 

- All staff, players, spectators, customers and visitors are expected to conduct themselves in a way that ensures all participants, customers, spectators and staff enjoy themselves as much as possible. 

- Illusive Comics reserves the right to ask anyone to leave at any time and may at our sole discretion prohibit you from future events should you violate any portion of the Code of Conduct.

The following are not tolerated and will result in immediate expulsion from the game, without refund of remaining events:

- Swearing
- Yelling at players or the DM
- Attacking fellow player's characters
- Physical violence or threats of violence
- Disrespecting any of the players or the DM
- Foul or Abusive Language – this will not be tolerated. You may be expelled from any event without prizes at the sole discretion of Illusive staff for any derogatory, abusive, or foul language.
- Bullying – including hazing, discriminatory or derogatory language, comments or activities will not be tolerated at any level.
- Theft – of any property is not tolerated and will result in a report to local law enforcement and sanctioning body for all events. Illusive reserves the right to search any container, bag, package, case, or items at any time.  This includes theft by unfair / inequitable trading practices.
- Improper Attire – Wearing of obscene or demeaning attire is not allowed. You may be asked to leave if you are wearing anything that we believe to be inappropriate. This is at the sole discretion of Illusive Comics' staff.
- Poor Personal Hygiene – If you haven’t taken a shower or washed your clothes in a while we may ask you to leave and do so.
- No Drugs or Alcohol – in or out of your person. Anyone caught with illegal drugs at an Illusive Comics event, including parking lots, may receive a life-time ban on the first offense without warning.  No vaping, consuming of alcohol or marijuana is allowed on the premises. 
- No weapons – Illusive Comics prohibits the carrying of concealed weapons by all persons other than law enforcement officers and staff.
- Horseplay – Horseplay of any kind (hitting, mock fighting, kicking, etc.) is not tolerated. You may be asked to leave.
- Taking advantage of inexperienced players or customers for personal gain through trades or promotion of competing businesses at our events is not fair and will not be tolerated.
- Observing an illegal activity and not reporting it immediately to the Illusive staff is a violation of the Code of Conduct. We ask that you tell us about any illegal activities involving actions in our stores or at our events. Observing illegal activity including but not limited to theft, drug possession and not reporting it makes you an accessory to the crime.
- Promotion,  Solicitation and Purchasing – conducting  any business without the express permission in writing from Illusive staff is disrespectful of the community and business of Illusive Comics. This includes the promotion of, buying or selling of cards, games or other items including any form of purchase or sales and event promotion  for any personal gain or any other venue.  Doing so without express written permission is strictly prohibited and grounds for expulsion from any event and/or denial of entry for any and all future events at the sole discretion of Illusive staff.
- Carry in food and beverages (excluding water bottles) are not allowed. 

The following are expected from all players, customers, spectators and staff:

• Fairness: Games cease to be fun when players break the rules to achieve victory. A player should prefer to lose a game than to win by cheating.
• Honesty: Players of any game should strive to act honestly while playing that game. If a player inadvertently breaks a rule during a game and becomes aware of the error before his or her opponent or a judge, that player should make the opponent and the judge aware of the misplay.
• Respect: Players, spectators, customers, staff and property should be treated with the same respect that players would expect for themselves and their property. Distracting an opponent or a judge to gain advantage shows disrespect to everyone involved in an event.
• Sportsmanship – Winning or losing with grace is vital to the enjoyment of any game. The desire to continue playing a game can be soured by players that berate their opponents after winning or losing a match. Demeaning, disrespectful comments, or actions before, during or after a game indicate poor sportsmanship and will not be tolerated.
• Learning – We all want more people to play games with. Players should strive to help each other increase their play skills, game knowledge and experience. It is not a player’s responsibility to make his or her opponent’s plays for that opponent. However, discussing strategies, offering tips, or constructively critiquing game play decisions after a match has been completed helps both participants to become better players.
• Teaching a new player to play and providing other players with a positive experience are the most valuable things any person can provide to our community. We greatly appreciate your support in our efforts to make Isle of Gamers and the communities we serve a safe, fun experience for all.

Adults participating in our events may result in your photograph being taken for promotion on the Illusive website, social media and literature. Some game companies also require photographs of our events for Organized Play support. They may use those images in their marketing efforts as well. By participating in our events you are agreeing to let your image be used as described above. If you have a concern about this policy please speak to a staff member upon your arrival.

At the end of the day we want all participants, spectators, customers and staff to have had a fun and enjoyable experience and thank you for following the Illusive Code of Conduct to make this possible.